Privacy Policy

Introduction

motionseireliabl ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our home renovation services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

Information We Collect

We are committed to transparency about what data we collect and why. We collect information that you voluntarily provide to us when you:

  • Complete forms on our website
  • Request a quote or consultation
  • Subscribe to our newsletter
  • Participate in surveys or promotions
  • Contact us via email, phone, or social media

Personal Information We Collect:

  • Contact Details: Name, email address, postal address, and phone number
  • Project Information: Property details, renovation requirements, budget estimates, and project timelines
  • Financial Information: Payment details for deposits or purchases (processed securely through third-party payment processors)
  • Communication Records: All correspondence with our team members, including emails, phone calls, and meeting notes

Automatically Collected Information: When you visit our website, we automatically collect:

  • Technical Data: IP address, browser type and version, operating system, device information
  • Usage Analytics: Pages visited, time spent on pages, click patterns, referral sources
  • Performance Data: Website loading times, error logs, and functionality issues
  • Location Data: General geographic location based on IP address (city/region level only)

We do NOT collect: Sensitive personal information such as health records, financial statements, or any data unrelated to our renovation services.

How We Use Your Information

We use your information only for legitimate business purposes related to our renovation services. Specifically, we use your data to:

  • Service Delivery: Provide, operate, and maintain our renovation services
  • Project Management: Process quotes, manage project timelines, and coordinate with our team
  • Communication: Respond to your inquiries, send project updates, and provide customer support
  • Business Operations: Complete transactions, process payments, and maintain business records
  • Service Improvement: Analyze website performance, improve user experience, and develop new services
  • Legal Compliance: Meet regulatory requirements, protect against fraud, and maintain security

Marketing Communications: We may send you renovation-related updates, special offers, and service information. You can opt-out at any time by clicking the unsubscribe link in our emails or contacting us directly.

We do NOT: Sell your personal information to third parties, use your data for unrelated commercial purposes, or share your information without your explicit consent (except as required by law).

Disclosure of Your Information

We are transparent about when and why we share your information. We may share your information only in these specific situations:

  • Service Providers: With trusted third-party companies that help us operate our business (payment processors, email services, cloud storage providers) - all under strict confidentiality agreements
  • Professional Advisors: With our lawyers, accountants, and insurers when necessary for business operations and legal compliance
  • Project Partners: With specialized contractors or suppliers for specific renovation projects (only with your explicit consent and project-related information only)
  • Legal Requirements: When required by law, court order, or to protect our rights and safety
  • Business Transfers: In the event of a merger or acquisition (with advance notice to affected customers)

We do NOT: Sell, rent, or trade your personal information to third parties for marketing purposes. We do NOT share your information with data brokers or advertising networks.

Data Processing Agreements: All third parties who process your data are bound by strict data protection agreements and are required to maintain the same level of security and confidentiality as we do.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you
  • Request correction of your personal information
  • Request deletion of your personal information in certain circumstances
  • Object to processing of your personal information
  • Withdraw consent where we rely on consent to process your information

To exercise these rights, please contact us using the details provided at the end of this Privacy Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to improve your experience on our website. You can set your browser to refuse all or some cookies, but this may limit your ability to use certain features of our site. For more information about our use of cookies, please see our Cookies Policy.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

motionseireliabl
16B Link Drive, Wairau Valley, Auckland 0627
New Zealand
Email: [email protected]
Phone: +64 80 019 9888